DGM for Mac OS Problem Report

This form is an effort to gather information that will help us diagnose and solve the problems that some Mac OS users have experienced attempting to access the video on some of Discipline Global Mobile's recent releases, including disk two of King Crimson's "Heavy ConstruKction" and Earthworks' "The Sound of Surprise". For further details, including current information on what we know about how to resolve these issues, please visit the DGM for Mac OS home page.

Please note that this is an entirely volunteer effort; we do not work for King Crimson, Discipline Global Mobile (DGM), or anyone else connected with the band or associated record companies. We're simply long-time fans of the band's music, and happen to use the Mac OS to get our work done. We can't take on general Macintosh troubleshooting questions, and certainly are the wrong folks to whom to be expressing your feelings concerning the Heavy ConstruKction (or any other) release. We're working to help you.

Which DGM release are you having trouble with — "Heavy ConstruKction", "The Sound of Surprise", etc.?

What version of the Mac OS are you using?
(If you don't know, you can easily check by visiting the Apple Menu while in the Finder and selecting "About This Computer". Note that the difference between Mac OS 9.0 and Mac OS 9.0.4 appears to be crucial, so please double-check if you are in the least bit uncertain.)

What model Mac do you have — iMac, iBook, Blue-and-White, G4, etc.?

Does your machine have DVD capability?
Yes No

Does the video data portion of the CD mount properly on your desktop?
(In other words, when you the enhanced CD into your Mac's CD drive, does an icon titled "KINGCRIMSON"/"EARTHWORKS" mount on your Mac's desktop?
Yes No

If "no", what does happen when you insert the enhanced CD into your Mac's CD drive?
Please describe in as much detail as you can, including the precise text of any error messages you may see.

If "yes", can you see the files "CLICK_ME.HTM" and "README.TXT" when you double-click on the KINGCRIMSON/EARTHWORKS icon on your desktop?
Yes No

Can you access the video?
If "no", please describe in as much detail as you can what happens when you try. If "yes", please describe how you go about it. (Both lowbrow and fancy tricks accepted.)

Which web browser are you using?
Netscape Internet Explorer Other (Specify: )
Which version?

Any Other Comments or Useful Information You'd Like to Share?

Please remember that we do not work for King Crimson or Discipline Global Mobile. We are civilian volunteers who are working to resolve these issues simply because we want to. Ok?

What is your name?

What is your e-mail address?
You don't have to share, but if you don't, we won't be able to notify you when or if we have a solution to your problem.

Thank you for helping out!

Return to DGM for Mac OS home page

Last updated: Sunday, August 11, 2002
Page URL: http://www.panix.com/~dac/macdgm/dgmreport.shtml