From flash Mon Mar 11 12:48:48 1996 Received: by bolero.rahul.net id AA07134 (5.67b8/IDA-1.5 for FlaSheridn@rahul.net (Minister of Propaganda Stanford Newton User Group)); Mon, 11 Mar 1996 12:48:46 -0800 Message-Id: Mime-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Organization: Stanford Newton User Group Ministry of Propaganda Date: Mon, 11 Mar 1996 12:48:45 -0800 To: flash@newton.apple.com From: FlaSheridn (Flash Sheridan) Subject: FAQ KB Cc: FlaSheridn@rahul.net (Minister of Propaganda Stanford Newton User Group) X-UIDL: 826577331.000 Status: RO Users who are having communications-related problems with the Newton Backup Utility for Windows should consider the possibility that the difficulty is with their Windows communications software. If, for instance, they cannot connect reliably between two low-level comm programs, e.g., WinTerm or HyperTerminal on Windows, and Slurpee or PocketCall on the Newton, this would suggest that the difficulty is not solely with WNBU. Microsoft provides technical support for their software, either free or for a fee, via both the World Wide Web and telephone. The Microsoft Knowledge Base may be accessed at URL: . For example, some of the articles mentioned in the previous FAQ may be found by choosing "Windows 3.x and Windows for Workgroups" from the "Product" pop-up, and entering "16550" (the designation of the affected serial chip) in the "Words to Look For" field. The web page for this particular search may be addressed directly by entering the URL, . Telephone support is also available; whether this is free depends on a number of factors, such as when the user first called for support. The number for Windows '95 is 206-635-7000; the number for Windows and Windows for Workgroups is 206-637-7098.
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