The Red Guide to Temp Agencies

Review of Custom Word Processing

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420 Lexington Avenue
New York, NY

Total time with agency:
1 year

Wait for first assignment:

Average wait between assignments:

Last five jobs:
Job Title Length Client Hourly Wage Typical of agency?
Y
Y
Y
Y
Y

Tests given:
None!

Payroll policies:
On-site time sheet pickup:
Direct deposit of payroll checks:
Free check cashing at agency's bank:

Benefits:
Medical insurance:
Dental insurance:
Paid vacation:
Transportation allowance:
Entertainment allowance:
Matching contributions:

Comments:
I went to this agency when I first started temping. I had just left a five year position at an art publishing company, and was looking to get into legal word processing. As I informed the Custom counselor over the phone, I type 80+ wpm and am very familiar with MS Word, but I did not, at the time, have any legal experience. The counselor enthusiastically recommended that I make an appointment. Contrary to Custom's representation over the phone, however, the counselor I met with, Diane McGaw, was rude and extremely unprofessional. She said that they did not place people who hadn't worked in a corporate environment, and that there was really no point in me taking any of their placement tests (!). The best I could hope for, she said, was a junior secretarial position at $10-11 an hour. The agency I went to the following day hired me immediately for a secretarial position at $16 an hour, and subsequently placed me in law firms around the city at much higher rates. I am now an efficient, experienced, and reliable legal secretary with up-to-date skills, who has received glowing reviews from even the most difficult to please clients. And Custom will never get my business.

Reporter:
Anonymous

Email:

Date:
Mon Sep 7 17:16:07 GMT 1998

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