Kendra H. Wilhelm
kendra@panix.com

Objective and Summary
Seasoned manager of teams, clients, products and projects with over 13 years of professional management experience in the Education, Web Development, Healthcare, and Localization vertical markets seeks new opportunities.

Proficient with Microsoft Office applications, Microsoft Project, Visio, HomeSite, Adobe Creative Suite (Photoshop/Illustrator/ImageReady), XYWrite, HTML, Misys CPOE (Patient 1), and basic JavaScript.

Extensive experience working with the most common Internet applications in Windows, Mac and UNIX acquired over the course of over 10 years. Managed web development and CD-based software projects using technologies such as HTML, JavaScript, PERL, ASP, PHP, Ruby on Rails, XML, Java applets, Flash, Macromedia Director, RealNetworks streaming technologies, SQL, and Oracle in PMO-type environments. Comfortable with Windows, Macintosh, and UNIX operating systems.

Work Experience
McGraw-Hill Companies
Macmillan/McGraw-Hill Media Technology Department
New York, NY

Senior Media Producer (March 2004 - present)
  • Product Manager of full product lifecycle, responsible for the strategy, specification, budgeting, scheduling, development, packaging, and release for all technology products associated with Macmillan/McGraw-Hill's Treasures Reading/Language Arts textbook offerings for grades K-6 with a budget of over 5 million dollars.
  • Project management of specification and development of products including a range of CD-based software, online activities and content management systems, online testing and reporting applications, audio books, and various teacher tools.
  • Responsible for the management of external vendors and the internal editor and producer team including prioritization of product requirements and resources.
  • Ongoing analysis of trends in educational technology and possible partnerships to determine appropriateness of inclusion within the product offerings and offer recommendations to key decision makers.
  • Collaborate with marketing, sales, and print editorial teams to ensure technology products are instructionally sound and integrated into the overall program with a competitive marketing strategy and message.
  • Responsible for driving a cross functional team to identify a new third party online assessment engine with competitive reporting capabilities, and finalize a corporate contract.
  • Evangelize products to upper management, editorial, marketing, and sales teams across McGraw-Hill Education business units. Present full product suite at internal sales conferences and to key school district customers.
  • Identify ongoing required assessment product upgrades, design additional reporting for the on-the-fly regrouping of students based on remediation needs, and manage the entry of a 55,000 item bank with general reading and state specific content and standards.


Health and Hospitals Corporation
Woodhull Medical Center, MIS Dept.
Brooklyn, NY

Consultant / Senior Management Consultant (November 2001 - March 2003)
  • Manage the planning, implementation, launch, user training, possible software upgrades, and ongoing support of third party software systems for the North Brooklyn Health Network.
  • Develop training materials and departmental internal technical and process documentation to ensure the smooth ongoing support of users within the facility.
  • Conduct training sessions in a classroom or one-on-one settings on clinical or non-clinical software as needed in any facility within the North Brooklyn Health Network.


Microsoft
(as a consultant through Solutions IQ)
Redmond, WA

MSDN Online Localization Program Manager (November 2000 — August 2001)
  • Responsible for the selection and localization management of monthly MSDN Online feature articles localized into eight languages.
  • Manage localization vendor and interfaced with internal technical and editorial teams.
  • Manage localization of an interactive XML-based component of Visual Studio.NET 2002 into eight languages with localized content streams.
  • Represent internally the concerns of the international subsidiary offices for the re-design of the MSDN, TechNet, and Business Decision Makers web sites.


T3 Media - Seattle
Seattle, WA

Director of Production (January 1999 — September 2000)
  • Established the first branch office of T3 Media with a General Manager, including hiring of all key roles and implementation of office infrastructure.
  • Hire, support, manage, mentor and conduct performance reviews of the Production team including Project Managers, Designers and Web coders.
  • Partner with New Business Development to evaluate new possible clients, scope projects, prioritize features and development phases, and write proposals and initial specification documentation. Present company strategy, design and development capabilities to key prospective clients.
  • Responsible for the ongoing development and implementation of process used for product and services delivery through analysis of previous projects.
  • Responsible for resource allocation and team project assignment, tracking present and future resource needs based on the sales pipeline and current projects.
  • Managed web design and development projects for clients.

Clients and Projects: T3 Media Seattle Intranet (internal), Microsoft Office 2000 Marketing CDs (CPP, ODC, CRK), Light PC demo, Oracle Openworld Online '99, N2H2 (Searchopolis).


T3 Media - NY
New York, NY
Production Manager (September 1998 — January 1999)
  • Standardize and implement Project Management methodologies.
  • Assign project teams, tracked resource usage levels, and developed resource management and reporting systems.
  • Work with newly formed Account Management department to develop processes surrounding estimation and execution of maintenance projects for existing clients.

Maintenance Clients: Deutsche Bank, HIP Health Care, Cameron Mackintosh sites (Phantom of the Opera, Les Miserables, Miss Saigon), Tony Awards, American Express International Cards, Rodgers and Hammerstein, SoftwareVision 2, Microsoft Office 2000


Project Manager (October 1997 — September 1998)
  • Accountable for client web site projects from conception to completion, including project scope, schedule, documentation, and management of the project team in collaborative, team-based environment.
  • Facilitat information between client and project team, requiring a thorough understanding of the capabilities and limitations of numerous client and server based web technologies.
  • Primary client contact and responsible for managing client expectations and ensuring project satisfaction.
  • Counsel clients in web-based technologies to enable effective decision-making.

Clients: American Express, Small Business Services and Government Services divisions; NTT Human Interface Laboratories, SoftwareVision 2; Microsoft Office 2000; HIP Health Care


Lippincott-Raven Publishers,
Nursing and Allied Health

New York, NY
Web Coordinator (March 1997 — October 1997)
  • Responsible for site user interface and management of a design firm in cooperation with Lippincott-Raven's corporate offices in Philadelphia to redesign Lippincott's NursingCenter web site.
  • Implementation of HTML and graphic design of web pages and templates used in Lippincott's NursingCenter web site.
  • Coordinated with the production departments of Lippincott-Raven's 18 nursing journals to offer nursing education articles and other content available online.
  • Work with a small team to develop online educational programs for nurses.
  • Develop and implement new workflow procedures.


Macmillan/McGraw-Hill School Division
New York, NY
Editor, Reading Department (February 1995 — March 1997)
  • Write and edit copy for the Pupils' Edition, Teachers' Edition, and Ancillary materials for grades 1-6.
  • Work closely with the Design and Production Departments as an editor for grades 5 and 6 Pupil's Edition and Ancillary materials.
  • Write and edit lessons and associated content for the Texas Spelling program grades 1-6.


Michael Wolff and Co.
New York, NY
Research Editor (June 1994 — February 1995)
  • Develop a tracking system for freelance writers.
  • Compile legal documentation of images used in publications.
  • Interview and train full and part-time employees.
  • Reorganize the filing system, negotiate with printers, proofread.
  • Extensive online Internet research.


Education
McGraw-Hill/Adelphi University Executive MBA Program
MBA will be complete August 2007.

University of Washington Business School, Executive Programs
Softstrat.com: Business Education on Millennium Time, Spring 2000
An 8-week University of Washington program business program for software professional offered in partnership with the Washington Software Alliance.

Vassar College, Poughkeepsie, NY
B.A. in Anthropology with Departmental Honors, May 1994

University of Peradeniya, Peradeniya, Sri Lanka
Intercollegiate Sri Lanka Education Program, August 1992 - December 1992

CJD Gymnasium Altensteig, Altensteig, Germany
Post-graduate exchange program, September 1989 - June 1990