After calling up their 800 number, my call was picked up on the third ring. I was quickly transferred to the appropriate department where a courteous rep immediately stated that this is a known issue with some earliest models and offered to replace the watch. A couple of days later, the replacement was in my mailbox.
I had heard a lot of good things about Timex customer service in the past, and how the company stands behind their products. I can now personally confirm the same.
Michael - May 2000
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