{"id":182413,"date":"2015-09-28T19:04:00","date_gmt":"2015-09-29T00:04:00","guid":{"rendered":"https:\/\/www.panix.com\/~msaroff\/40years\/2015\/09\/28\/if-you-treat-your-employees-like-crap-it-flows-to-the-customer\/"},"modified":"2015-09-28T19:04:00","modified_gmt":"2015-09-29T00:04:00","slug":"if-you-treat-your-employees-like-crap-it-flows-to-the-customer","status":"publish","type":"post","link":"https:\/\/www.panix.com\/~msaroff\/40years\/2015\/09\/28\/if-you-treat-your-employees-like-crap-it-flows-to-the-customer\/","title":{"rendered":"If You Treat Your Employees Like Crap, It Flows to the Customer"},"content":{"rendered":"<p>It turns out that <a href=\"http:\/\/www.businessinsider.com\/wal-marts-grocery-business-faces-problems-2015-9\">the Wal-Mart grocery business is lagging, because they suck at running supermarkets<\/a>:<\/p>\n<blockquote><p><span style=\"color: blue;\">Wal-Mart&#8217;s grocery business is getting crushed by competitors, according to analysts.<\/span><br \/><span style=\"color: blue;\"><br \/><\/span><span style=\"color: blue;\">The retailer is plagued by negative customer feedback &#8220;due to lack of convenience in shopping Supercenter formats, below-average customer service, and below-average quality, freshness, and breadth of produce,&#8221; Wayne Hood, an analyst at BMO Capital Markets, wrote in a recent research note.<\/span><br \/><span style=\"color: blue;\"><br \/><\/span><span style=\"color: blue;\">As a result, Wal-Mart is losing grocery market share to rivals like Kroger and Publix, which have higher customer satisfaction ratings than Wal-Mart, according to Hood.<\/span><br \/><span style=\"color: blue;\"><br \/><\/span><span style=\"color: blue;\">That&#8217;s a troubling sign for Wal-Mart, which gets more than half of its revenue from groceries, and has been consistently offering lower prices than its rivals, Hood writes.<\/span><br \/><span style=\"color: blue;\"><br \/><\/span><span style=\"color: blue;\">Grocery prices at Wal-Mart are approximately 10% to 15% lower at Wal-Mart compared to Kroger, according to Hood.<\/span><br \/><span style=\"color: blue;\"><br \/><\/span><span style=\"color: blue;\">But the lower prices have failed to spur growth in Wal-Mart&#8217;s grocery business, as illustrated in the graph below.<\/span><br \/><span style=\"color: blue;\"><br \/><\/span><span style=\"color: blue;\"><a href=\"http:\/\/i.imgur.com\/F9c6KHZ.png\" rel=\"lytebox\"><img decoding=\"async\" src=\"http:\/\/i.imgur.com\/F9c6KHZ.png\" width=\"450\" \/><\/a><\/span><\/p><\/blockquote>\n<p>Basically, Wal-Mart sucks, but they are cheap.<\/p>\n<p>Of course, dollar stores are cheaper and they are not suckier, and Target is a bit more expensive and much less sucky, and now it turns out that even the lowly supermarket chain produces stores that people are wiling to pay extra to go to.<\/p>\n<p>Couldn&#8217;t happen to a more repulsive company.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It turns out that the Wal-Mart grocery business is lagging, because they suck at running supermarkets: Wal-Mart&#8217;s grocery business is getting crushed by competitors, according to analysts.The retailer is plagued by negative customer feedback &#8220;due to lack of convenience in shopping Supercenter formats, below-average customer service, and below-average quality, freshness, and breadth of produce,&#8221; Wayne &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1005,969,1019,992],"tags":[],"class_list":["post-182413","post","type-post","status-publish","format-standard","hentry","category-business","category-evil","category-schadenfreude","category-statistics"],"_links":{"self":[{"href":"https:\/\/www.panix.com\/~msaroff\/40years\/wp-json\/wp\/v2\/posts\/182413"}],"collection":[{"href":"https:\/\/www.panix.com\/~msaroff\/40years\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.panix.com\/~msaroff\/40years\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.panix.com\/~msaroff\/40years\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.panix.com\/~msaroff\/40years\/wp-json\/wp\/v2\/comments?post=182413"}],"version-history":[{"count":0,"href":"https:\/\/www.panix.com\/~msaroff\/40years\/wp-json\/wp\/v2\/posts\/182413\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.panix.com\/~msaroff\/40years\/wp-json\/wp\/v2\/media?parent=182413"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.panix.com\/~msaroff\/40years\/wp-json\/wp\/v2\/categories?post=182413"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.panix.com\/~msaroff\/40years\/wp-json\/wp\/v2\/tags?post=182413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}