The Red Guide to Temp Agencies

Review of Access

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360 Lexington Ave
New York, NY 10017

Total time with agency:
1 Month

Wait for first assignment:

Average wait between assignments:

Last five jobs:
Job Title Length Client Hourly Wage Typical of agency?

Tests given:
Typing, Data Entry

Payroll policies:
On-site time sheet pickup:
Direct deposit of payroll checks:
Free check cashing at agency's bank:

Medical insurance:
Dental insurance:
Paid vacation:
Transportation allowance:
Entertainment allowance:
Matching contributions:

I was referred to Access by a friend of mine who had good experiences in the legal department. This place was the definition of "cattle call." They had 12 people sitting in the waiting room filling out applications, 4 ill tempered receptionists, and about 30 counselors. People were in and out nonstop. I was given the standard typing test and then I filled out the application. At Access there are so many temps that everybody is assigned to a team that will optimally give them a job that they are best suited for. Even though my reference was in Legal, I was sent over to meet with the head of the Medical team because I have alot of health care experience. At first glance the woman seemed kind of disheveled and disorganized, but that doesn't always matter. She seemed very interested in me when I was there, and stated that she had a job that was perfect for me. She told me to call back later that day to set it in stone.

When I called back at 3, she said she had contacted the manager, and they had not gotten back to her yet. The next day I called, and when I said my name, she remembered who I was, but she didn't remember mentioning an available job. She said to call back later in the day. So this went on every day for a week: me calling, she remembering less and less about me, and there never being any work. On one occasion she noted that there just wasn't much work at the time. I got another short term job for a week, and when that ended I called to let her know that I was available, When I called, she picked up the phone in a very perturbed voice. She didn't remember ever seeing me at all, and then claimed that she wasn't my counselor, and she didn't represent anybody since she was the head of the team. This was total news to me, since she was the only person there that I had ever talked to, and she had never mentioned anybody elses name. She said she would pass my information on to another counselor, and they would contact me back. Never again did I hear from her.

Ultimately my experience at Access was totally unsatisfactory, but it's unfair to base the reputation of a whole company on one shoddy team member there. However, my experience highlights some of the cons of this agency: it's FAR too big, theres too many people coming in all the time, and temps don't get a wide enough range of jobs. Plus if you get the misfortune of being seen by a terrible counselor, theres not much you can do to remedy it.



Mon Jun 21 15:08:54 EST 2004

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The Red Guide to Temp Agencies is copyright 1994-2004 by Angus B. Grieve-Smith.
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