March 13, 1998

Boy, did I make a mistake in not getting a quote in writing from DG Systems.  When I went to pick up the duplicated D2 tape yesterday, I was told that the price was $242 instead of the $98 I had been quoted.  I assumed that the accounting department had made a mistake, but when I called back today and spoke to the sales rep who gave me the low price, he'd forgotten he'd ever talked to me and confirmed the $242 price.  Upset, I called around a bit, got a $175 quote, and decided to try to get my work back from DG, which I suppose would have involved their erasing the copy they'd made.  But I never got that far, as the sales rep didn't return my multiple calls, and everyone else I spoke to was less than sympathetic.  As night fell on the prospect of a weekend of inactivity, more unpleasantness on Monday, and a hostile company holding my $2000 master tape hostage, I decided to give up on making DG pay for their sins, and went to their office and gave the production department the $242 for the original and its clone.  Giving in didn't feel very good, but neither did standing on principle, and this way I can send a D2 off tomorrow to Vaughn Duplicating in Minneapolis, and have 100 VHS copies by sometime next week.  I'll assuage my pride by writing a nasty letter to the VP of sales....

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