Panix V-Colo Support

V-Colo: Panix Virtual Dedicated Servers

Resources

Frequently Asked Questions

Linux HOWTO docs

NetBSD Documentation

Please stay tuned. We'll be adding to this list. Suggestions would be welcome, too.

Support

Panix's V-Colo Service is essentially an unmanaged service. It is yours to administer. If you want Panix's help in administering your machine, our usual consulting charges apply. We'll be happy to discuss this with you.
Of course, if you think there's a problem with the service itself, please get in touch and we'll fix it.
If you are looking for the independence and flexibility of a colocated web server but are not willing to undertake its administration, our Virtual Dedicated Web Server may be just what you need.
If you are a Panix shell services customer, you can discuss Panix V-Colo services in panix newsgroups such as panix.questions.

File Backup and Recovery

Nightly rsync backups are available as part of the package. Panix does not do tape backups for V-Colo servers unless you arrange specially for that service.
If you need files recovered from our nightly backup, please email us and we'll recover them for you. Note that your window of opportunity for getting these files is quite small (only until the next nightly backup); these backups are really intended to protect you in case of a catastrophic multi-disk or multi-controller RAID failure. If you're worried that we may not restore your files in time, you can always disable further nightly backups until we've recovered your files. Instructions for doing (and undoing) this are found in the FAQ.