Because these employees have no incentive to deal honestly with either their employer, or with the customer.
Case in point (again) is Amazon, where employees were leaking internal data to dishonest vendors on their site:
Amazon.com Inc. is fighting a barrage of seller scams on its website, including firing several employees suspected of having helped supply independent merchants with inside information, according to people familiar with the company’s effort.
Amazon was investigating suspected data leaks and bribes of its employees, The Wall Street Journal reported in September. Since then, the company has dismissed several workers in the U.S. and India for allegedly inappropriately accessing internal data that was being misused by disreputable merchants, these people said.
Amazon in recent weeks also has deleted thousands of suspect reviews, restricted sellers’ access to customer data on its website and stifled some techniques that trick the site into surfacing products higher in search results, according to the people.
An Amazon spokeswoman said the company is aggressively pursuing those who are trying to harm sellers on its website, using tools including machine learning to block bad behavior before it happens.
Yep, AI will solve this, which is why there are no trolls and scammers on Twitter and Facebook.
The crackdown, however, hasn’t stopped some sellers from sabotaging rivals. A recent rash of merchants claim competitors are maliciously flagging products as being counterfeit or infringing trademarks, prompting Amazon to temporarily boot legitimate products from the site while it evaluates them.
Sellers also are buying Amazon wholesaler accounts on the black market to gain access to volumes of product listings, people familiar with the practice said. These accounts on Amazon’s Vendor Central system are designed to enable wholesalers to edit product listings to ensure they are marketed accurately. But some sellers misuse these accounts to alter rivals’ product pages, such as by changing photos to unrelated items, these people said.
Some sellers engage in a practice dubbed “brushing,” in which fake accounts use real addresses to place orders so they can leave positive reviews, according to people familiar with the matter. Amazon’s security team was sent scrambling late last year, when a customer wrote Chief Executive Jeff Bezos to complain of such a scam after a vibrator he didn’t order was sent to his address, one of the people said.
Amazon is focusing part of the internal bribery investigation on India, a major alleged source of data misuse by Amazon employees, according to a person familiar with the effort.
Some Amazon employees in India and China who work with sellers in customer-support roles have said their ability to search an internal database for data such as specific product performance or trending keywords has been strictly limited, according to people familiar with the matter. Some in India also are no longer able to use their USB ports to download such data, some of the people said.
The issue is not China, or India, it is that employees of Amazon want to get their money, and get the f%$# out of Dodge.
If they saw the possibility of making a decent career, and a decent life through Amazon, they would consider losing their jobs there as a risk, but they don’t, and so the technological terror that Jeff Bezos has constructed will continue to be a highly problematic place.
As to actually fixing the problems by being a better employer, where’s the money in that?