PANIX SOFTWARE HELP:

Outlook Express 6 for Windows

• Setting up a new account
• Modifying your account
• SMTP Authentication
• Using SSL
• Viewing Full Headers of a Message
• Known issues

Setting Up a New Account

1. From the Outlook Express "Tools" menu, choose "Accounts".
2. Click the index-tab labeled "Mail".
3. Click the "Add" button, and choose "Mail".
4. Type your name in the "Display Name" box. Click "Next".
5. Type your email address in the "E-mail address" box. Click "Next".
6. Under "My incoming mail server is a _____ server":
   You can choose POP3 or IMAP, whichever you prefer.
   • In the "Incoming mail server" field, type: mail.panix.com
   • In the "Outgoing mail server" field, type: mail.panix.com
   Click "Next".
7. Type your email address in the "Account Name" field.
   Note: If your usual email address is an alias, such as the addresses that come with Panix Cheap Web service, you should put in your panix.com address.
   Type your password in the "Password" field.
   Click "Next".
8. In the "Internet mail account name" field, type "Panix Email", or whatever you like. (This is just the name that'll show up in your "Accounts" list; it won't appear on the mail you send.)
9. Click "Finish".

Modifying an Existing Account

1. From the Outlook Express "Tools" menu, choose "Accounts".
2. Click the index-tab labeled "Mail".
3. Click the entry under "Account" that corresponds with the Panix account you want to modify so that it's highlighted, and then click the "Properties" button to the right.
4. In the "General" index tab, you can change the account name, your name, and the email address that your mail appears to be from.
5. In the "Servers" index tab, you can change your incoming and outgoing mail servers, the type of incoming server (POP or IMAP), the username & password you log into the mail servers with, and whether your connection is using SMTP Auth.
6. The "Connection" and "Security" tabs do not generally require modification.
7. In the "Advanced" tab, you can change which port you are attempting to send mail through, whether your connection will use SSL, how long Outlook Express will attempt to download mail before timing out, and whether it will leave copies of your incoming mail on the Panix mail server when you download them to your computer.
8. When you are finished making any changes, click "OK".

Setting Up SMTP Authentication

SMTP Authentication is used when you're trying to send mail out through Panix's mail servers while connected to a non-Panix network. Click here for a full explanation of when & why this is necessary.

1. From the Outlook Express "Tools" menu, choose "Accounts".
2. Click the index-tab labeled "Mail".
3. Click to highlight your Panix email account, and click "Properties".
4. Click the "Servers" index-tab.
   • In the "Server Information" section, make sure "Outgoing mail (SMTP)" is set to mail.panix.com.
   • In the "Outgoing Mail Server" section, check the box for "My server requires authentication".
5. Click the "Settings..." button.
   If your incoming mail server is a Panix server too, you can check "Use same settings as my incoming mail server". Otherwise, check "Log on using", and type your Panix mail account username and password here.
   
6. Click "OK" to return to "Internet Accounts", and close the window.

Setting Up SSL

SSL (Secure Socket Layer) is a protocol for secure transmission across the Internet. Many mail clients support email transfers (both retrieval and sending) over an SSL connection.

1. From the Outlook Express "Tools" menu, choose "Accounts".
2. Highlight the account you wish to edit.
3. Click the "Properties" button.
4. Click the index tab labelled "Advanced".
   • If you wish to use SSL for sending mail, click the box marked "This server requires a secure connection (SSL)" underneath the "Outgoing Mail" blank.
   • If you wish to use SSL for receiving mail, click the box marked "This server requires a secure connection (SSL)" underneath the "Incoming Mail" blank.
   Note: Panix does not "...require..." an SSL connection; we make it available for our customers. If SSL negotiation fails for some or any reason then OE will not try the task without SSL--it will just abort.
5. Click "OK" to return to "Internet Accounts", and close the window.

Viewing Full Headers of a Message

Known Issues in Outlook 2000

Spam headers prevent Outlook from downloading mail

Spammers do a lot to their messages to try and cover their tracks. Some of the techniques they use have the effect of causing Outlook to freeze when it tries to download a message containing the corrupted headers. There is no way to work around this in Outlook. The solution is to delete the offending message some other way. Options include:

• Log into your Panix shell account and use a shell mail client, such as Pine or Mutt.
• If your account is in the New Mail System, log into the webmail interface.
• Use a different mail offline mail client, such as Eudora or Netscape Mail.