Panix - Public
Access Networks Corporation

Dealing with Unsolicited Commercial Email (UCE, "email spam")

Unsolicited mass email has become an enormous problem on the Internet, affecting users and ISPs alike. Users who are unable to check and purge their mailboxes on a frequent basis can find their disk quotas filling fast; providers are dedicating resources disporportionately to processing the volume of unwanted email and to helping users cope with it.


Please do not "bounce" spam with a fake "user unknown" header.

It's not just futile, it's harmful. Spammers forge addresses into the headers of their spam. Your script will almost certainly try to bounce the spam to an address that wasn't involved in sending it. If the address is valid, some innocent person gets the bounce and has to deal with it. If it's not valid, Panix's mail servers waste resources trying to deliver it. Either way, there's a cost but no benefit.

It's wisest not to send "remove" requests.

Some spam is dressed up to look like legitimate mass mail, offering to remove your address if you click a link or send a request via email to have yourself removed. Often, this simply serves to confirm to the spammer that they have reached a valid email address. Of course, bona fide mailing lists also include removal instructions. If you think you may have signed up to receive mail from a list that you no longer want to receive, it's probably safe to follow removal instructions. Otherwise, it's best to ignore them.

How to complain

There are some mistakes the people commonly make in complaining that means they're part of the problem rather than part of the solution. We have some tips on complaining that will help you make your point effectively-- and to the right people.

Anti-Spam measures at Panix

Panix provides several different approaches to fighting spam.

From Webmail