Entourage v. 10.1.4




Setting Up a New Account
  1. From the Entourage "Tools" menu, choose "Accounts".
  2. Click "New" Button in the Accounts window, or From the File menu go to New -> Account. The "Account Setup Assistant" window should pop up. (If instead you see a "New Account" dialog box, Click on the "Assist Me" button on the bottom left to change to the "Account Setup Assitant").
  3. Type your name in the "Your Name" box. Click the right arrow.
  4. Type your email address in the "E-mail address" box.
    Click the right arrow.
  5. Under "My incoming mail server is a _____ server": Choose "POP" or "IMAP" (depending on your the server type you wish to use)
  6. In the "Incoming mail server" field, type: mail.panix.com
  7. In the "Outgoing mail server" field, type: mail.panix.com then Click the right arrow.
  8. Type your email address in the "Account ID" field.
  9. Type your password in the "Password" field. Click the right arrow.
  10. In the "Account Name" field, type "Panix.com Email" (or whatever you like. This is just the name that'll show up in your "Accounts" list; it won't appear on the mail you send.)
  11. Click "Finish".


Modifying an Existing Account
  1. Launch Entourage.
  2. Go To Tools -> Accounts menu.
  3. Select the Account you wish to change in the list (if you have multiple accounts).
  4. Click the Edit button, the "Edit Account" window should appear.
  5. In the Account Settings area, you may change the Account name (how this account appears to you in the Accounts list), Personal information, Receiving Mail, and Sending mail options (NOTE: This is also the place where you can specify whether to use SMTP Authentication or not when sending mail. (see next section below on SMTP Auth).
  6. In Options area, you may change some message options and a few Server options (such as whether to leave copies on the server or have them deleted every time you download them from the server or according to a schedule)
  7. Click the "OK" button when you are done making changes and close the Accounts window.


Setting Up SMTP Authentication

SMTP Authentication is used when you're trying to send mail out through Panix's mail servers while connected to a non-Panix network. Click here for a full explanation of when & why this is necessary.

  1. From the Entourage "Tools" menu, choose "Accounts".
  2. Click the index-tab labeled "Mail".
  3. Click to highlight your Panix email account, and click "Edit".
  4. In the "Sending mail" section, make sure your "SMTP server" is:
    mail.panix.com
  5. Click where it says "Click here for advanced sending options".
    Check "SMTP server requires authentication".
    If your "Account ID" under "Receiving mail" is your Panix mail account, you can leave "Use same settings as incoming mail server" checked. Otherwise, click "Log on using" and enter your Panix mail account ID and password.
  6. Close the "Advanced options" windowpane, and click "OK".
  7. Close the "Accounts" window.


Setting Up SSL

SSL (Secure Socket Layer) is a protocol for secure transmission across the Internet. Many mail clients support email transfers (both retrieval and sending) over an SSL connection.

  1. Open Entourage. Go to the Tools -> Accounts menu.
  2. Highlight the account you wish to change, then click the "Edit" button. Click "Account Settings" button at the top if not already on it. At this point, there are two steps, one for POP and one for SMTP.
  3. For POP: Click the "Click here for advanced receiving options" button in the "Receiving mail" section. Check the box next to "This POP service requires a secure connection (SSL)" in the popup window and hit return to close the window.
  4. For SMTP: Click the "Click here for advanced sending options" button in the "Sending mail" section. Check the box next to "SMTP service requires a secure connection (SSL)" in the popup window and hit return to close the window.
  5. Click "OK" the save the changes in Account Settings. Close the "Accounts" window.


Viewing Full Headers of a Message

Sometimes Panix staff will need to see the full "headers" of a message in order to diagnose a problem. (This is also how one can determine the actual origin of a given message.)

  1. Open Entourage and locate the relevant message.
  2. Open the message in its own viewing window.
  3. In the "View" menu go to "Internet Headers" and select it
  4. In the top section of your message window are the full headers of the message. If you hit the "Forward" button while viewing the message with full headers, these headers will automatically be included in your forwarded message.


Bugs and Known Issues
There are no known bugs at this time.

Last Modified:Wednesday, 30-Jan-2013 12:14:11 EST
© Copyright 2006-2011 Public Access Networks Corporation


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