Category: Business

Adventures in American MBA Wankertude

Steve Blank relates a story, one which is all to frequently repeated in American Boardrooms, where the new CFO comes into a startup company that is finally making a profit, and decides to end the provision of free soda to employees, which saves $10,000 a month, but chases away the experienced staff:

Sometimes financial decisions that are seemingly rational on their face can precipitate mass exodus of your best engineers.

……………

I had lived through this same conversation four times in my career, and each time it ended as an example of unintended consequences. No one on the board or the executive staff was trying to be stupid. But to save $10,000 or so, they unintentionally launched an exodus of their best engineers.

This company had grown from the founders, who hired an early team of superstars, many now managing their own teams. All these engineers were still heads-down, working their tails off, just as they had been doing since the first few months of the company. Too busy working, most were oblivious to the changes that success and growth had brought to the company.

The Elves Leave Middle Earth – Sodas Are No Longer Free
One day the engineering team was clustered in the snack room looking at the soda machine. The sign said, “Soda now 50 cents.” The uproar began. Engineers started complaining about the price of the soda. Someone noticed that instead of the informal reimbursement system for dinners when they were working late, there was now a formal expense report system. Some had already been irritated when “professional” managers had been hired over their teams with reportedly more stock than the early engineers had. Lots of email was exchanged about “how things were changing for the worse.” A few engineers went to the see the CEO.

But the damage had been done. The most talented and senior engineers looked up from their desks and noticed the company was no longer the one they loved. It had changed. And not in a way they were happy with.

The best engineers quietly put the word out that they were available, and in less than month the best and the brightest began to drift away.

Truth be told, I’ve never worked a company that gave out free sodas in the break room in the first place, and if I were to start a company, I would not choose this as a benefit for the employees, but it is American management that would create that would chase away its most valuable employees by counting pennies this way.

To the degree that the United States has achieved economic success since the end of the 2nd World War, it has been in spite of management, not because of it.

Capitalism at Its Finest: Debit Card Edition

Andrew Martin exposes how Visa and the banks have colluded to increase the interchange fees charged merchants for debit cards.

Basically, because Visa can use its market share to force merchants to accept its products, and because it splits the interchange fees with the banks, it creates a situation where fees in the US are the highest in the world, and every merchant, and by extension every buyer, pays to shovel money to Visa and its client banks.

The reason for this is because Visa and MasterCard do not compete for end user consumers, they compete to get banks to offer their cards to end-user consumers, and they compete by raising prices, which they split with the banks:

As debit cards became the preferred plastic in American wallets, Visa has turned its attention to PIN debit too and increased its market share even more. And it has succeeded — not by lowering the fees that merchants pay, but often by pushing them up, making its bank customers happier.

In an effort to catch up, MasterCard and other rivals eventually raised fees on debit cards too, sometimes higher than Visa, to try to woo bank customers back.

“What we witnessed was truly a perverse form of competition,” said Ronald Congemi, the former chief executive of Star Systems, one of the regional PIN-based networks that has struggled to compete with Visa. “They competed on the basis of raising prices. What other industry do you know that gets away with that?”

This is only possible because Visa has a near monopoly, and even after it settled an anti-trust lawsuit, and agreed not to tie its expensive debit cards to all Visa products, merchants still cannot afford to diss the product, because the market share is too high.

This is, of course, what the Chicago School’s “perfect markets” create: Monopolies and near markets that create market “stickiness” that ill serve anyone but the monopolist.

It’s a capitalist’s dream, but a consumer’s nightmare, to the tune of about $427 per household per year.

Economics Update

first time unemployment claims rose slightly this week, up 1,000 to 434,000, down from the 490,000 at this time last year, and the 4 week average fell to 450,250.

I would note that this number needs to be below about 400K before non-farm payroll increases, and if the December numbers show an increase in NFP, it’s seasonal adjustment bull sh$#.

The numbers are better, but it’s still, “better in a not getting worse as fast,” way.

That being said, retail sales surprised on the upside, with December sales up 3% over the 2008 numbers, though still down by about 2-3% FROM 2007.

We also had some big news in central bank land, with China’s central bank raising its benchmark rate, with 3-month bills increasing to 1.3684%, up 4.04 basis points (0.0404%) from the rate that it had maintained for the past 4 months.

It indicates that they will be tightening on the money supply, which could get interesting, because much of the Chinese stock market is smoke and mirrors. Additionally, it may be a first step in allowing the Yuan to drift higher, as higher returns make the currency more attractive.

On the less surprising side of stupid central bank tricks, the Bank of England left both rates and policy unchanged, which means that they are still printing money hand over fist.

Also, Treasurys fell slightly, though I think that this is concern regarding the NFP payroll data.

Energy and currency surprised. The surprise increase in Chinese rates would normally presage an increase in oil prices, because there is the assumption that there is additional demand that is being tamped down, and the dollar down, because the Yuan becomes more attractive, but in fact, oil fell slightly, to below $ 83/bbl, though that might be profit taking, and the dollar rose fairly sharply.

Some Sanity in Tax Abatement Russian Roulette

After years of offering capital improvements and tax abatements to big businesses to lure them to town, some cities are now going after those business for their taxes when the companies do not fulfill their end of the bargain:

Cash-strapped communities have a message for corporations that promised jobs in return for tax breaks: A deal’s a deal.

As the recession drags on, municipalities struggling to fix roads, fund schools and pay bills increasingly are rescinding tax abatements to companies that don’t hire enough workers, lay them off or close up shop. At the same time, they’re sharpening new incentive deals, leaving no doubt what is expected of companies and what will happen if they don’t deliver.

The example they give is a $600K tax bill in DeKalb, Il, when they did not meet the mandated job level (500) in their distribution center.

My suggestion, and it’s one that would involve lots of tax lawyers, is not that the taxes be waived in such a deal, but that the amount of the taxes be a loan, so that when a company violates the terms, you can claw back all the money, plus interest.

When a Big Box Stores Turn to Terrorism

I don’t mean terrorism in stores, I mean terrorism by stores.

Specifically, a vicious and malicious assault on the eyes by a warehouse store known as Brandsmart.

As “jollyreaper,” who introduced me to the photo, notes, “Never did I think I could find a store to make Best Buy seem tasteful and sedate. That entire store is turned up to 11. “

Maybe even turned up to 12:


Click for full size

I think that my eyes are now bleeding, and it’s way worse in full size.

Ahead Dork Factor 9*

Click for full size


Only $2,999.99, but shipping is free!!

I present to you the Star Trek: The Original Series: Classic Captain’s Chair Replica:

Throw away that Lay-Z-Boy. Here’s a life-size throne fit for a captain! With the sci-fi status and geek grandeur of Captain Kirk’s command chair in your collection, you can boldly go where no fan has gone before! This full-size prop replica of the U.S.S. Enterprise’s captain’s chair is designed from detailed drawings supplied by Paramount Studios and is approved by Paramount. It delivers all the accents and details from the historic prop, along with modern lighting, sound effects, and phrases designed to thrill any Star Trek enthusiast. It’s the ultimate prize from the Enterprise! The unbelievable captain’s chair measures 41-inches tall x 42-inches wide x 39-inches deep. It weighs about 215 pounds! The working swivel seat with wooden handles, leather seat cover, and armrest controls make this the perfect addition to any collection, display, home theater, or museum! The chair, seat of the chair, and arms of the chair are made of wood, with the seat covered in leather. For rigidity, it’s mounted on an iron base. Limited edition of 1,701 pieces worldwide. Left-hand arm controls include: Shuttle operation controls Activation of viewscreen Hailing frequencies Right-hand controls include: Red alert Yellow alert Jettison pod Micro tape player Intercom controls With a push of a button, voice clips from the show can be heard: ‘This is Captain James Kirk of the U.S.S. Enterprise.’ ‘Lt. Uhura, open a channel to all decks.’ ‘Security Alert to all decks. Kirk out.’ ‘Kirk to Engineering, Mr. Scott.”

At 215 pounds, it’s going to be murder getting it down the stairs to your parent’s basement, where the purchaser clearly lives.

I like Star Trek. I saw a few episodes when I was 6. But if you want a captain’s chair, and you can’t search the net for plans, so you spend 3 grand on a chair in which most of the buttons do not work, or even press down, you are really very lame.

*Alas, I cannot take credit for this bon mot. It was from Bladesmith at the by invitation only Stellar Parthenon BBS.

Someone Else Who Tries to F%$# Us Like a Bitch

I’m not kind of bummed that I riffed on that scene in Pulp Fiction yesterday, because there are so many people who want to f%$# us all like a bitch.

Case in point, Verizon, who is claiming to the FCC that charging exorbitant cancellation fees should be supported because it helps the poor:

Verizon defended its early termination charges for cellphone contracts Friday, telling federal regulators that the high fees help the poor by making it more affordable for them to access the mobile internet.

The Federal Communications Commission asked the nation’s largest wireless carrier earlier this month to explain why it had raised the fees for breaking a mobile phone service contract to $350 for its smartphones. In a response that gave no ground to an increasingly active FCC, Verizon said the fees were a necessary and good way to subsidize expensive smartphones so that users don’t have to pay for the hardware up front, so long as they sign a two-year contract.

That arrangement “enables many more consumers, including those of more limited means, access to a range of exciting, state of the art broadband services and capabilities (.pdf),” Verizon VP Kathleen Grillo wrote. “The company’s pricing structure therefore promotes the national goal of fostering the greater adoption and use of mobile broadband services.”

Verizon raised the fees in November, with a $10 discount for each month of the service contract fulfilled for smartphones. Even so, if a customer cancels on the last day of their 2-year contract, they’d have to pay Verizon $120 for early termination.

It appears that in Verizon’s eyes, we all look like bitches that they really really want to f%$#………Without Lube.

Economics Update

Click for full size


H/t New York Observer

We have another sign of “green shoots,” with wholesale inventories rising for the first time in 13 months.

I’m not sure if this is a trend, or if wholesale inventories are hitting a kind of “zero bound”, where it just cannot go any lower.

We also saw treasurys falling, and yields rising, after a weak auction of 10 year treasuries.

In real estate, mortgage applications hit a 2-month high, largely on people refinancing to lock in lower rates, but more significant is the fact that the best estimate of losses in home value in 2009 was $500 billion, which, surprisingly enough is a major improvement, as home values fell $3.6 trillion.

In currency, the dollar fell today, most likely on profit taking after 3 straight days of gains, and in energy, oil fell on more reports of strengthening inventories.

Not Enough Bullets

Yep, here’s another example morality, or lack thereof, of the American “Entrepreneur with someone else’s Money,” usually abbreviated to MBA, class. While executives were running companies, like UAL, LTV, WestPoint Stevens, Polaroid, Reliance Insurance, and Pillowtex into the ground, they were taking hundreds of millions of dollars in salaries:

UAL Corp., US Airways Group Inc. and eight other companies paid executives $350 million in the five years before the U.S. was forced to take over their under-funded employee pension plans, a government report said.

One airline company missed $979 million in required pension contributions while its top three executives took $55.5 million in compensation, and another paid four executives $120.4 million amid two bankruptcies, a Government Accountability Office report today found. Data including dates of the pension terminations, stock awards and pay levels show the unnamed companies were UAL, the parent of United Airlines, and US Airways.

Benefits to retirees were cut in some cases by as much as two-thirds, as executives got salary increases, stock awards, retention bonuses and other pay, the GAO said in a report that studied pension takeovers from 2002 through 2005. Representative George Miller of California is considering legislation that will freeze executive compensation if a company’s rank-and-file pension plan becomes significantly under-funded.

The problem here is that the Federal Pension Guarantee Corporation (FPGC) had to take over their pensions, at what will eventually be a cost of billions to the taxpayers, in addition to cutting pensions of ordinary guys who played by the rules and did their jobs to the best of their abilities.

Here’s an idea: If the FPGC has to take over a pension, they get to claw back anything that senior executives got over the pay of the President of the US for the preceding 10 years.

Then maybe, just maybe, these guys won’t use the pension funds to juice the numbers for this year’s bonuses.

Goldman Sachs Shareholders: Show Me the Money*

Here’s a surprise: After a year of record profits for Goldman Sachs, the shareholders are demanding an increased slice of the profits:

Some of Goldman Sachs Group’s largest shareholders have asked the company to cut the size of its bonus pool and pass along more of its profits to investors, the Wall Street Journal reported, citing people familiar with the situation.

Although the shareholders are not pushing for a huge cut, they feel that Goldman should better reward shareholders for this year’s rebound, the paper said.

One of the oddities of Wall Street is that 30 years ago, the investment banks were not publicly held companies, they were limited liability partnerships, where all the profits, at least those not reinvested in the firm (and seriously, how much capital investment does a f$#@ing investment bank need) accrued to the partners.

So in the 1980s and 1990s, they all went public, generated huge cash outs for the partners, and enormous amounts of other people’s money with which to wager, but they continued to operate as if they were still partnerships, and that all the money accrued back to them.

Well now, the shareholders are thinking that maybe they should start acting like they own the firm, which, of course, they do.

Hopefully, this is a trend, though I doubt it.

*Full disclosure: I never saw the movie, Jerry McGuire.

This Has Epic Fail Written All Over It

It looks like Microsoft and Rupert Murdoch’s Newscorp are working together to attempt to create a walled garden around his so-called news:

Microsoft has had discussions with News Corp over a plan that would involve the media company’s being paid to “de-index” its news websites from Google, setting the scene for a search engine battle that could offer a ray of light to the newspaper industry.

The impetus for the discussions came from News Corp, owner of newspapers ranging from the Wall Street Journal of the US to The Sun of the UK, said a person familiar with the situation, who warned that talks were at an early stage.

However, the Financial Times has learnt that Microsoft has also approached other big online publishers to persuade them to remove their sites from Google’s search engine.

There are a number of assumptions here, on both sides, which I think will kill the deal:

  • That NewsCorp®, and its shareholders will tolerate the implosion, at least in the short term, of online ad revenues, particularly given the current moribund revenues for print advertisement.
  • That even if Microsoft® is successful, its unlikely to bring in much in the way of other search business their way.
  • That if Microsoft® succeeds in dethroning Google® that they won’t be an aggressive monopolist and short change those content providers.
  • That Craigslist® won’t continue to eat their lunches in the lucrative local classified markets.
  • That the New York Times will team with the publisher of the Wall Street Journal and New York Post on this.
  • That any of the foreign media will go in on this.
  • That the EU antitrust authorities won’t be on their ass like white on rice.

This is one of those things that will get a lot of ink, because, of course, the newspapers want it to work, but it won’t get much beyond that.

The 800 pound gorilla in the room is, and continues to be, that the major news outlets are driven by the demands from Wall Street to hit their numbers, which, when juxtaposed with stupid debt deals on shiny new headquarters, they have consistently made their products less attractive.

The problem is that when you cut journalism out of newspapers, all you have left is advertisements, and like I said, Craigslist® is better as a pure advertising play.

H/t Atrios.

Economics Update (Yesterday Too)

Click for full size


H/t Calculated Risk


Empire State Manufacturing Index


H/t Calculated Risk


The Power of Computers Over Inventory


H/t Calculated Risk

Sorry about missing yesterday, life intervened.

Well, retail sales rose in October, (1st pic)up 1.4% from September’s anemic post “cash for clunkers” numbers.

September was down 2.3%, so you can do the math.

We also had the Federal Reserve Bank of New York’s Empire State Manufacturing Index falling in November, though it is still above zero, indicating continued growth. (2nd pic)

This is consistent with the small rise in industry capacity utilization. (3rd Pic)

Additionally, we have business inventories falling September, (4th Pic) and it looks like inventory restocking won’t be the thing that makes this a v-shaped recovery.

One interesting note on this graph: You can see a generally downward trend in the ratio of inventory to sales, and it is likely a result of the increasing computerization of retail.

Once you have a better picture of what you need, and when, you need to keep less as a backup.

In real estate, today’s news was grim, with delinquencies on commercial mortgage backed securities (CMBS) rising 28 basis points (0.28%) in October, to 3.86%, or about 1 in 30.

In home mortgages, delinquencies hit a new record, with 6.25%, or about 1 in 16 mortgages being 60 days or further delinquent, which is a very scary number.

We also have the National Association of Home Builders/Wells Fargo Housing Market Index flat in November, at 17, which is a pretty awful number. (5th Pic)

Finally, in currency and energy, the dollar rose on comments by Ben Bernanke which imply support of a strong dollar policy by the fed, and oil rose, largely on the expectation of more demand to support retail activity during the holiday season.

Another Economic Indicator

One of those friends that I’ve never met in meat space, Bill Volk of the mobile device software company Playscreen was at the AdTech converence in New York city. His ovservation (along with his pic on the right):

The AdTech conference in NYC is JAMMED. The line to get badges for pre-registered attendees was over 1000 people long with a one hour wait.

Advertising can be a leading indicator.

He lives in California, and noted that he had the first real bagel since the last time he was in NYC.

You can get them here, in Baltimore, Goldbergs Bakery, where you can sometimes watch them boil the bagels before baking.

Anyone know where real bagels can be found in Southern California?

Coda on Kelo

You remember Kelo v. City of New London? That’s where the city of New London took people’s homes in order to build a business park for Pfizer.

Well, following it’s purchase of Wyeth, they are closing their facility there, (also here) leaving the city with a big honking hole, and Pfizer looking to sell the land, for which it paid nearly nothing, and building.

You know, when you give free sh$# to contemptible greed-heads, this is what they do: They f@#$ you over when it’s convenient.

Needless to say, the plaintiffs in Kelo are as unamused as anyone in this development.

Colsulting Services for Really Stupid People

As Dave Barry would say, I am not making this up.

It appears that former Bush Secretary of State Condoleeza Rice and former National Security Council Advisor Stephen Hadley have decided to open up a consulting firm .

Their specialty, “Strategic consulting,” since, I guess the strategy in Iraq worked so tremendously well.

In any case, attempting to look at RiceHadley.com gets the following, which, given the record of both Rice and Hadley, and of Bush’s Evil Minions generally, seems to be me to be a remarkably apropos statement.

What the F$#@ is Up With This?

OK, I don’t generally follow the comings and goings of newspaper personnel, though I do read Romenesko, a kind of gossip central for the news gathering biz.

So, when there was sudden and abrupt bloodletting at the Moonie Washington Times, fired senior editorial staff, including the right wing hack John Solomon, I figured that this is simply an artifact of some bizarre family thing with the Moon Family, patriarch Sun Myung Moon will be 90 in January, and there was some sort of weird family thing.

After all, many family owned businesses are dysfunctional family owned businesses, and without a board of directors, any institution under private ownership can pretty do whatever they want.

Well, so I snickered, and then moved on, until I read that armed security guards had been stationed on the 3rd floor, where senior management works, and that staff had been told that they could not use the elevators.

When you are using armed guards to keep out editorial staff, it’s odd.

There are rumors that the paper will be shut down, though considering the nature of its management, they could be constructing a giant statue of papa Moon out of Brie cheese too.

Bad News for the Cyberterrorism Protection Racket

A while back This Sunday, 60 Minutes did a piece on how hackers created a massive blackout in Brazil.

Only it wasn’t any sort of computer problem, it was poorly maintained power lines, where soot (carbon is conductive) created short circuits which took down the line:

Brazil’s independent systems operator group later confirmed that the failure of a 345-kilovolt line “was provoked by pollution in the chain of insulators due to deposits of soot” (.pdf). And the National Agency for Electric Energy, Brazil’s energy regulatory agency, concluded its own investigation in January 2009 and fined Furnas $3.27 million (.pdf) for failing to maintain the high-voltage insulators on its transmission towers.

Also look at their additional links:

So, as it stands right now, the only people claiming this have no proof, but are likely to get contracts, if they are private, or additional government money, if they are public.

The issue here is the vulnerability of the grid, see the 2003 blackout, and the problem is that since privatizing electric utilities, they have skimped on infrastructure, leaving no margin for error.

Economics Update (a Day Late)

It’s not just bankruptcies in the US that are on the rise. Personal insolvencies in the UK just rose to a new record.

In the US, Advanta filed for bankruptcy, which may seem like a minor thing, except for the fact that they were a huge player in small business credit cards, or rather, they were until they shut that down because of excessive defaults in May.

In energy, oil rose, largely on concerns about the potential effects of Tropical Storm Ida, and in currency, the IMF is suggesting that the Dollar has a way to go, so the dollar went down.